Impacto del comercio electrónico en las redes sociales sobre la decisión de compra en ciudadanos asentados en el Valle de Aburrá
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Corporación Universitaria Remington
Abstract
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El comercio electrónico, también conocido como e-commerce, consiste en la compra y venta de productos, bienes y servicios, a través de dispositivos electrónicos, principalmente internet y otras redes de datos. Esta investigación se desarrolla con el fin de analizar el impacto que tiene la publicidad en las redes sociales y cómo incide en las personas al momento de decidir adquirir productos, bienes y servicios, así mismo, identificar los medios de pago que utilizan. Finalmente, ayudará a conocer cuáles son sus preferencias respecto a las plataformas y páginas que utilizan al momento de realizar sus compras. Para tal fin, se utiliza una metodología cuantitativa de corte descriptivo-relacional a través de análisis no paramétrico con la prueba de Chi-cuadrado, contrastando las hipótesis y la población, con el propósito de determinar el comportamiento del consumidor en el entorno de las compras virtuales, por lo cual se aplica un instrumento de medición enfocado al análisis de datos obtenidos, a partir de una encuesta a un grupo poblacional de diferentes edades. De igual forma, se emplea la prueba Alfa de Cronbach, que determina la confiabilidad a partir del instrumento de mensurabilidad, realizada a personas mayores de 18 años, arrojando como resultado más relevante que las redes sociales, por su uso y su dinámica que crece año a año, son una opción muy viable para apuntarle a nuevas formas de tener ventas en los negocios.
Electronic commerce, also known as e-commerce, involves buying and selling products, goods and services, through electronic devices, mainly on internet and other data networks. This research study was carried out in order to analyze the impact of advertising both on social networks and on the participants’ buying decisions for products, goods and services, as well as to identity the means of payment used. Finally, this study will help to know the preferences of the studied population regarding the platforms and web pages used when making purchases. For this purpose, a quantitative methodology with a descriptive-relational approach was used through a non-parametric analysis with the Chi-square test, contrasting the hypotheses and the population, with the purpose of determining the consumer's behavior in a virtual shopping environment. A measuring instrument focused on the analysis of the data obtained was applied, based on a survey administered to a population group of different ages. Additionally, the Cronbach Alpha test was used, which assesses the reliability based on the measurability tool administered to individuals over 18 years of age. One of the most relevant findings was that social networks, due to its dynamics and growing use, are a very feasible option to expand sales.
Electronic commerce, also known as e-commerce, involves buying and selling products, goods and services, through electronic devices, mainly on internet and other data networks. This research study was carried out in order to analyze the impact of advertising both on social networks and on the participants’ buying decisions for products, goods and services, as well as to identity the means of payment used. Finally, this study will help to know the preferences of the studied population regarding the platforms and web pages used when making purchases. For this purpose, a quantitative methodology with a descriptive-relational approach was used through a non-parametric analysis with the Chi-square test, contrasting the hypotheses and the population, with the purpose of determining the consumer's behavior in a virtual shopping environment. A measuring instrument focused on the analysis of the data obtained was applied, based on a survey administered to a population group of different ages. Additionally, the Cronbach Alpha test was used, which assesses the reliability based on the measurability tool administered to individuals over 18 years of age. One of the most relevant findings was that social networks, due to its dynamics and growing use, are a very feasible option to expand sales.
Keywords
electronic commerce, social networks, marketing, technology, advertising., Comercio electrónico, Redes Sociales, Marketing, Publicidad